Privacy Policy

1. Overview

This Privacy Policy explains how BlazeNina Limited collects, uses, stores, shares, and protects information when you use our websites, mobile applications, games, software, support channels, community features, and related digital services (together, the "Services").

BlazeNina Limited is located at RM. 2, 3/F., RUBY COMM BUILDING, 480 NATHAN ROAD, KLN YAU MA TEI, HONG KONG. References to "BlazeNina," "we," "our," or "us" mean BlazeNina Limited. References to "you" mean a visitor, player, account holder, or other user of the Services.

We aim to handle personal information in a transparent and responsible way, including in line with the Hong Kong Personal Data (Privacy) Ordinance and other privacy laws that may apply to particular users or regions.

2. Information We Collect

The information we collect depends on how you interact with the Services. It may include the following categories:

• Account and profile details, such as username, email address, login credentials, region, age or age range, preferences, and account settings.
• Support and communication records, including messages you send to us, attachments, issue descriptions, survey answers, feedback, and records of our responses.
• Gameplay and service activity, such as progress, achievements, scores, session events, in-service purchases, virtual items, crash logs, error reports, anti-fraud signals, and feature usage.
• Device and technical information, such as IP address, device model, operating system, browser type, language, app version, screen settings, approximate location derived from network information, advertising identifiers, and other device or network identifiers where permitted.
• Transaction information, such as purchase records, order identifiers, product purchased, price, currency, refund status, and payment platform references. Payment card details are generally processed by app stores or payment providers rather than by us directly.
• Third-party login or platform information, if you choose to connect through providers such as Apple, Google, Facebook, app stores, or other platforms. The information shared depends on your settings with those providers.

3. Children and Young Users

The Services are not intended for children under 13. We do not knowingly request personal information from children under 13, and we do not knowingly allow them to create accounts where the Service requires an account.

If a parent or guardian believes that a child under 13 has provided personal information to us, they may contact us using the details at the end of this Policy. After reasonable verification, we will take appropriate steps to delete the information or restrict further processing.

Users who are at least 13 but have not reached the age of majority in their place of residence should use the Services only with the permission and supervision of a parent or legal guardian.

4. Why We Use Information

We use information for purposes connected with operating, securing, improving, and supporting the Services, including to:

• create, authenticate, maintain, and secure user accounts;
• provide gameplay, website features, saved progress, leaderboards, virtual items, updates, and customer support;
• process purchases, refunds, account requests, service notices, and support inquiries;
• detect cheating, bots, unauthorized tools, fraud, abuse, security threats, payment misuse, and violations of our terms;
• analyze performance, fix bugs, improve design, test features, and understand how the Services are used;
• send operational messages, policy updates, account notices, and optional marketing communications where permitted;
• comply with law, respond to lawful requests, enforce our agreements, and protect the rights, safety, and property of BlazeNina, users, and the public.

5. Legal Grounds for Processing

Where a legal basis is required, we rely on one or more of the following grounds: performance of a contract with you, our legitimate interests in running and protecting the Services, compliance with legal obligations, consent for optional activities, and protection of vital or public interests where applicable.

For example, account and gameplay information may be needed to provide the Services; security logs may be processed to prevent abuse; purchase records may be retained for tax and accounting compliance; and marketing messages may depend on consent or opt-out rules in your region.

6. Device Identifiers, Analytics, and Advertising

Some technical identifiers help us keep the Services reliable and fair. Depending on the platform, these may include app instance identifiers, advertising IDs, device identifiers, IP addresses, and similar signals.

We use these signals to support account security, prevent duplicate abuse or automated activity, preserve progress, investigate crashes, measure performance, and improve compatibility across devices.

Advertising identifiers are generally controllable through your device settings. You can often reset or limit ad tracking in iOS, Android, or browser settings. If a technical identifier is necessary for security, fraud prevention, or core service operation, the Service may not function properly without it.

7. Cookies and Similar Technologies

Our websites and online features may use cookies, local storage, SDKs, pixels, or similar technologies. These tools may remember preferences, keep sessions secure, measure traffic, improve performance, support analytics, and help us understand whether communications or promotions are effective.

You can manage cookies through your browser settings. Blocking some cookies may affect login, preferences, security, or other website functions.

8. How We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money. We may share information with limited categories of recipients where reasonably necessary:

• service providers that host infrastructure, provide analytics, crash reporting, moderation, support tools, fraud prevention, payment processing, messaging, and similar operational services;
• platforms and app stores when needed for purchases, account connection, login, distribution, refunds, or platform policy compliance;
• professional advisers, auditors, insurers, and legal representatives where they need the information to provide services to us;
• law enforcement, regulators, courts, or other authorities when required by law or when disclosure is reasonably necessary to protect rights, safety, security, or the integrity of the Services;
• buyers, successors, or business partners in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to appropriate protections.

9. International Transfers

The Services may be operated using servers, service providers, or business partners located outside Hong Kong. This means information may be processed in countries or regions with privacy laws different from those where you live.

When we transfer personal information internationally, we take steps designed to protect it, such as contractual safeguards, access controls, encryption in transit where appropriate, and vendor review measures.

10. Security Measures

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These may include encryption, access controls, logging, security monitoring, backup controls, and personnel access limits.

No online service can guarantee absolute security. You can help protect your account by using a strong password, keeping login details private, updating your device and app, and contacting us promptly if you suspect unauthorized activity.

11. Retention

We keep personal information only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted by law.

Retention periods may vary by data type. Account records are generally retained while the account remains active; support communications may be retained for service quality and dispute handling; transaction records may be kept for tax, accounting, audit, and compliance purposes; and anonymized or aggregated analytics may be kept for longer because they no longer identify a user.

12. Your Choices and Rights

Depending on where you live and the law that applies, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction, objection, withdrawal of consent, or a copy of certain information in a portable format.

You may also be able to manage marketing preferences, device advertising identifiers, push notifications, cookies, and some account settings through the Service, your device, or your browser.

To make a privacy request, contact us using the details below. We may need to verify your identity and may decline or limit a request where permitted by law, such as where we must retain information for security, legal, fraud prevention, accounting, or dispute purposes.

13. Account Deletion and Uninstalling

If the Services include an account deletion tool, you may use it to request account closure. You may also contact us by email. Deleting an account may remove access to progress, virtual items, purchase history visible in the Service, and account-based features.

Uninstalling an app stops future collection from that app on that device, but it does not automatically delete information already stored on our systems. If you want server-side information deleted, please submit an account or privacy deletion request.

14. Third-Party Links and Services

The Services may contain links to third-party websites, app stores, social networks, advertising networks, payment processors, or platform services. Their privacy practices are governed by their own notices and settings. We are not responsible for privacy practices of services we do not control.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services, technology, legal requirements, or business practices. When changes are material, we will take reasonable steps to notify users, such as posting the updated Policy, updating the date above, or providing an in-service notice.

Your continued use of the Services after an updated Policy becomes effective means that your information will be handled according to the updated Policy from that point onward.

16. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact BlazeNina Limited:

• Address: RM. 2, 3/F., RUBY COMM BUILDING, 480 NATHAN ROAD, KLN YAU MA TEI, HONG KONG
• Email: [email protected]